Expertise and Experience

What I Do

• Understand the needs of the audience

• Leverage the organization’s culture, mindset, mission, vision and values

• Really listen to teammates, associates and other stakeholders

• Make what works scalable and repeatable

How I Do It

• Take a proactive, strategic approach to planning

• Collaborate with subject matter experts, leadership and business partners

• View all programs, initiatives and messaging through an audience “lens”

• Consider what resonates, what’s unique or new and different

• Correlate the results with business and employee goals

• Leverage strong writing, editing, planning and project management skills

Accomplishments To Pique Your Interest

• Created first Intranet site for two companies

• Employ best in class Change Management foundation, principles, communications and framework to increase adoption and satisfaction with newly migrated IT, HR and business process systems

• Use Social Impact pillars to further DE&I, health equity, community engagement and sustainability goals through multi-channel communications plans and programs

• Built 2 internal communications functions from the ground up

• Created and managed weekly success stories and critical information for field teams

• Launched and managed all employee meetings, both formal and informal

• Formed several communications councils for feedback, ideas, measurement and collaboration

• Introduced new communication vehicles and channels to inspire, engage and educate

• Built dashboards, surveys and polls for communications auditing and measurement

• Pivoted to new/alternative methodologies based on macro and micro events (COVID-19 pandemic, weather-related, M&A transactions, business disruptions, cyber events and more)

• Developed style guides, communications protocols, governance, processes and procedures

• Guided and advised leadership at all levels on successful messaging, including tone, style and delivery

Industry Experience and Knowledge

• Retail

• Healthcare (MSO and Direct Primary Care)

• Technology (Software and Enterprise Hardware)

• Banking and Brokerage

• Real Estate and Facilities Management

• Insurance

• Hospitality

• Manufacturing